Business Performance & IT Support Specialist

Business Performance & IT Support Specialist Jeddah, Saudi Arabia Aviation Maintenance / MRO / Technical Operations Support VETWORK is supporting a major aviation maintenance organisation in Saudi Arabia in the search for a Business Performance & IT Support Specialist to join its IT Department in Jeddah. This role is suited to a highly organised, analytical and detail-focused professional who can support reporting, KPI monitoring, documentation, planning, tracking and process improvement activity within a technical aviation environment. The successful candidate will work closely with department stakeholders to maintain accurate data, monitor performance, support business planning activity and contribute to the continuous improvement of systems, processes and reporting standards. The Role The Business Performance & IT Support Specialist will support the IT Department by helping ensure accurate reporting, effective performance tracking and strong documentation control across departmental activities. This is a business support and performance-focused role, sitting within a technical IT environment. It would suit someone with experience in reporting, data analysis, KPI tracking, process improvement, business administration, MIS, planning support or departmental coordination. Key Responsibilities The successful candidate will be responsible for: Performing analysis and reporting activities to support departmental decision-making. Monitoring KPIs and identifying performance gaps, trends and areas for improvement. Maintaining accurate data, records, documentation and reporting files. Supporting planning, tracking and follow-up activity across departmental initiatives. Assisting with process improvement initiatives and helping to improve efficiency. Supporting the implementation and monitoring of departmental policies and procedures. Preparing reports, summaries, trackers, dashboards and performance updates as required. Coordinating with internal stakeholders to gather information, validate data and follow up on actions. Supporting resource planning, business administration and strategic planning activities. Helping ensure information is accurate, structured, timely and clearly presented. Undertaking any other related duties assigned by the immediate supervisor. Required Experience Candidates should be able to demonstrate: A minimum of 3 years’ professional experience. At least 1 year of experience in a related field such as IT support, MIS, reporting, business analysis, planning, performance monitoring, administration, process improvement or departmental coordination. Experience preparing reports, tracking KPIs, maintaining data and supporting management information. Strong documentation, coordination and follow-up skills. Experience working in a structured corporate, technical, aviation, engineering or operational environment would be advantageous. Previous experience in aviation, MRO, airline maintenance, engineering or technical operations support would be beneficial but is not essential. Minimum Qualifications Candidates should hold a Bachelor’s degree in one of the following fields, or a closely related discipline: Engineering Aerospace Science Computer Science Management Information Systems Business Administration Information Technology Data Analytics Operations Management Skills and Competencies The successful candidate will bring: Strong analytical and reporting skills. Good understanding of KPIs, performance tracking and management information. Excellent attention to detail. Strong Microsoft Office skills, especially Excel and PowerPoint. Ability to maintain accurate records, trackers and documentation. Good written and verbal communication skills. Ability to coordinate with multiple stakeholders and follow up on actions. Understanding of policies, procedures and process improvement. Good organisational and time management skills. Ability to work in a structured, fast-paced technical environment. Professional approach, reliability and discretion when handling departmental information. Candidate Profile This role would suit a motivated business support, MIS, reporting or IT department coordination professional who enjoys working with data, documentation, KPIs and process improvement. The ideal candidate will be comfortable supporting senior stakeholders, preparing accurate reports, tracking departmental activity and helping improve the way information is captured, monitored and presented. Aviation or MRO experience would be useful, but candidates from wider technical, engineering, IT, corporate support or operations environments will also be considered.